IT Support
Tired of waiting for IT support that never arrives? YS gives you fast and friendly Help Desk, Onsite and 24/7 Support with speedy issues resolution and the fastest SLAs in IT.
MULTI-SKILLED IT SUPPORT TEAM
Our IT retains a dedicated team of IT technicians for helpdesk, phone, email and onsite IT support. With a tiered escalation structure and four levels of technical skill to fall back on, specialist expertise is always on hand to resolve the most complex network issues quickly and easily.
8:30AM – 6:00PM LIVE IT SUPPORT
Our Support teams are live from 8:30 AM to 6:00PM every business day, with the option for 24-hour support and weekend support if needed. We can basically tailor our support hours to whenever your business needs.
PHONE EMAIL & ONSITE SUPPORT
Our team provides daily phone calls & email support for quick resolutions to common business issues as well as onsite support to ensure your hardware and infrastructure is free of problems and is in working order.
INCREMENTAL COST STRUCTURE
Our IT Support is billed in 6-minute increments. This ensures that you only pay for the support you need and are never billed for hourly or half-hourly blocks when you only needed a few minutes of IT support.
- Project Services & Management
- Technical Support Program
- IT Remote Assenting
- Helpdesk Support Services
- Onsite IT Support
- 24/7 Technical Support